Frequently Asked Questions



I’m just starting out and I don’t know what to do, can you help me?

Absolutely! This is why we created Marque Mentor, to guide you through the process of starting your own luxury resale business.

What does it cost to be a part of the Marque Mentor Program?

The fees are $49 per month or a one time yearly charge of $490 with no contracts or commitments.

What are the benefits of becoming a member?

Not only do you receive a $100 monthly credit to use at Marque Luxury for product, you also receive instant access to the premium area which includes:

Access to the Private Learning Platform (PLP) where industry professionals are ready to answer questions in real time on topics like:

* Authentication
* Sourcing
* Pricing
* Legal and Accounting
* Social Media
* Marketing
* Packing and Shipping


And everything in between!

What if you can’t help me?

We can! Each one of us has been where you are and have built resale businesses so we can answer any and all questions you may have when launching your resale business. If we’re stumped, we’ll make sure to reach out to an industry professional to get the help you’re looking for.

Does the monthly membership wholesale credit roll over?

No, your $100 credit per month will expire monthly while you are an ongoing member.

Do I have to have a membership to access the wholesale products?

No, but you must be an established company with all relevant paperwork. Please visit www.wholesale.marqueluxury.com to apply for an account.

Is there a minimum number I must buy to receive wholesale pricing?

No. We do not require a set price per order because we’re trying to help you grow your luxury business.

Do I have to pay for the product before I sell them?

Yes!

How can I register for the E-Course?

As a Marque Mentor member, you receive free access and will be added when you sign up

Is there a drop ship fee?

No, we do not charge any drop ship fees.

Can I buy products outright?

Yes, you can purchase products outright to sell on any one of your platforms.

How do I know the product will still be in stock by the time I sell it?

We are fortunate enough to have a large supply of products in inventory with new shipments coming in weekly but, in the case that an item is out of stock, it will be ordered immediately and shipped within the 14 day timeframe.

I'm stuck and need help building my business. Will you help me?

YES! This is what we're here for! No matter where you are at in the process of building. launching to growing your business, we have the experience to make sure you receive the answers you need to be successful.

How do I know what the resale price for items are?

We will provide guidance on suggested resale pricing within the PLP and you may rely on those pricing suggestions or adjust based on the customer demographic that is served.

I currently have a business and need help on authentication and sourcing, does the membership provide guidance on that?

Absolutely. The PLP is broken down into specific topic channels so if you need authentication support, you can post pictures in that channel. Need help with pricing? We have a channel for that! No matter what your questions are, everyone is standing by to help.

I have a business but it's not growing and I don't know what I'm doing wrong, can you help me?

From the team at Marque to the advisors, we've all been in that position which gives is the ability and opportunity to work with you and make suggestions to how you can grow your business.

Are the products sold by Marque authentic?

Yes, all items are authenticated by third party companies like Entrupy and Real Authentication.

This isn't for me. How can I cancel my membership?

We're sorry to see you go but please send an email to mentor@marquementor.com and we will confirm your cancellation within two business days.

I still have questions

No problem! Please send an email to mentor@marquementor.com and ask away!

Did not find an answer to your question? You can write to us, we will reply you as soon as possible. Also, if your question will be interesting to other users, we will add it to our list.